Our Terms and Conditions
The section below outlines the legal framework for our operations and the clear expectations for all our valued customers. We believe in transparent and honest dealings, and these terms ensure a smooth and fair process for everyone. Please read them carefully.
Information
TERMS & CONDITIONS, INSPECTION DISCLAIMER & CONDITIONS OF BUSINESS
Introduction
These Terms & Conditions apply to all services provided by us and to all bookings, enquiries, inspections, diagnostics, repairs, servicing, maintenance, programming, cleaning services, and any other work undertaken by us.
These Terms & Conditions apply regardless of whether a booking is made by telephone, text message, WhatsApp, email, social media, messaging application, in person, or by any other means of communication.
By requesting a quotation, making a booking, authorising diagnostic work, delivering a vehicle to our premises, authorising repairs, servicing, programming, inspections, cleaning services, maintenance work, or allowing any work to proceed, you confirm that you have read, understood, and accepted these Terms & Conditions in full.
These terms are intended to clarify the scope of our services and do not affect your statutory rights under applicable consumer protection legislation.
Vehicle Information
Customers may be asked to provide information including:
- Full name
- Address
- Email address
- Contact telephone number
- Vehicle registration number
- Vehicle make and model
- Current mileage
- Details of any faults, warning lights, symptoms, noises, leaks, repairs, modifications, or concerns
Customers are responsible for ensuring that all information provided is accurate and complete to the best of their knowledge.
Customer Disclosure of Vehicle Information
Customers must disclose any known faults, previous repairs, accident damage, warning lights, engine or transmission concerns, electrical faults, software modifications, tuning, remapping, component failures, or previous diagnostic work carried out on the vehicle.
Failure to disclose relevant information may significantly increase the time required to diagnose, inspect, or repair a vehicle and may result in additional labour charges. Any additional time required as a result of incomplete, inaccurate, misleading, or withheld information will be charged at our prevailing labour rate.
We reserve the right to revise quotations, estimates, and timescales where previously undisclosed information affects the scope of work required.
Scope of Inspection
Unless otherwise agreed in writing, vehicle inspections are visual and non-invasive in nature.
Inspections are limited to components, systems, and areas that can reasonably be accessed, viewed, heard, tested, or assessed without dismantling major assemblies or carrying out extensive strip-down procedures.
Our inspections are not equivalent to:
- A manufacturer-approved warranty inspection
- A pre-purchase guarantee
- An MOT test
- A comprehensive engineering report
- A full mechanical strip-down examination
Any findings, recommendations, or opinions provided are based solely on the condition of the vehicle at the time of inspection.
Diagnostics and Fault Investigation
Vehicle diagnostics and fault-finding are investigative processes.
Whilst we use professional diagnostic equipment, technical information, manufacturer data, and our experience to identify faults, some issues may be intermittent, hidden, unrelated, developing, or only become apparent after further testing or disassembly.
Accordingly:
- A diagnostic assessment does not guarantee that all faults will be identified.
- Additional faults may become apparent during or after repairs.
- Further diagnostic work may be required to accurately determine the root cause of a fault.
- Estimates of likely causes are based on information available at the time and may change as further information becomes available.
Diagnostic Charges
Diagnostic work is a professional service involving the use of specialist equipment, technical information, testing procedures, inspection, fault-finding expertise, and technician time.
Diagnostic charges apply for the time spent investigating, testing, inspecting, and identifying faults, regardless of whether a fault is ultimately identified, a repair is authorised, or a repair successfully resolves the concern.
Customers acknowledge that diagnosis is an investigative process and that some faults may be intermittent, hidden, influenced by multiple contributing factors, or not present during testing.
Accordingly:
- Diagnostic charges remain payable regardless of outcome.
- Diagnostic charges remain payable even if the customer elects not to proceed with any recommended repairs.
- Diagnostic charges remain payable where additional investigation is recommended but declined by the customer.
- Diagnostic charges remain payable where faults are found to be caused by previous repairs, modifications, aftermarket equipment, customer-supplied components, software alterations, or factors outside our control.
- Time spent dismantling, testing, road testing, programming, technical research, data analysis, or reassembly forms part of the diagnostic process and may be chargeable.
Unless otherwise agreed in writing, diagnostic charges relate solely to the investigation undertaken and do not include repair work, replacement parts, programming, coding, or additional labour subsequently required.
Any estimate provided following diagnosis is separate from the diagnostic charge and will require customer authorisation before further work is carried out.
Additional Inspection and Investigation
Where customers request investigation of additional faults, systems, or concerns outside the scope of the original booking, additional charges may apply.
No additional chargeable work will be undertaken without prior customer authorisation wherever reasonably practicable.
Pre-Existing Faults and Hidden Defects
Vehicles are complex mechanical and electrical systems that may contain hidden, latent, intermittent, developing, or pre-existing faults.
We cannot be held responsible for:
- Faults that existed before the vehicle arrived with us.
- Defects concealed by previous repairs, modifications, accident damage, corrosion, contamination, or component failure.
- Issues that were not reasonably discoverable during inspection or diagnosis.
- Subsequent failures of aged, worn, weakened, or deteriorated components.
- Additional faults revealed during repair, dismantling, testing, programming, or operation of the vehicle.
The discovery of one fault does not imply that other faults are absent.
Vehicle Age, Mileage and Condition
Customers acknowledge that older vehicles and higher-mileage vehicles may contain components affected by:
- Wear and tear
- Corrosion
- Fatigue
- Previous repairs
- Previous modifications
- Age-related deterioration
The failure of such components during normal diagnosis, testing, removal, installation, or operation may occur despite reasonable care being exercised.
Where components fail due to age, corrosion, seizure, wear, or pre-existing deterioration, we shall not be liable for replacement costs arising solely from those conditions.
Customer-Supplied Parts Policy
To maintain the quality, reliability, and warranty of our repairs, we do not fit customer-supplied parts, components, consumables, or accessories.
All parts fitted by us are sourced through approved suppliers to ensure authenticity, provenance, traceability, suitability, and warranty support.
As we cannot verify the origin, authenticity, quality, specification, storage conditions, compatibility, or suitability of customer-supplied parts, we are unable to offer any warranty, guarantee, or liability for such components. Accordingly, customer-supplied parts will not be accepted for installation unless expressly agreed in writing prior to booking.
Seized, Corroded or Damaged Components
Many vehicles, particularly older or higher-mileage vehicles, contain components that may be seized, corroded, weakened, damaged, or otherwise deteriorated through age, environmental exposure, previous repairs, or wear and tear.
Where removal of components is necessary, fixings such as bolts, studs, nuts, pipes, unions, sensors, injectors, glow plugs, clips, brackets, and associated hardware may break, seize, strip, shear, or become damaged despite reasonable care being exercised.
The repair, extraction, replacement, or rectification of seized, corroded, broken, or damaged components is not included within standard quoted labour unless expressly stated.
Any additional labour, specialist tooling, replacement parts, machining, drilling, extraction work, or remedial repairs required as a result of seized, corroded, broken, or damaged components will be chargeable in addition to the original quotation and charged at our prevailing labour rate.
Software Programming and Electronic Systems
Modern vehicles rely on complex electronic systems, software programming, coding, configuration, and communication between multiple control modules.
Whilst we use professional diagnostic and programming equipment, software updates, module programming, coding procedures, and electronic repairs may occasionally reveal pre-existing faults, corrupted software, hardware failures, communication issues, battery-related problems, or previously unidentified defects.
We cannot accept liability for failures caused by pre-existing software corruption, defective control modules, previous programming attempts, aftermarket modifications, or faults that become apparent during legitimate diagnostic or programming procedures.
Additional diagnostic or repair work arising from such issues will be chargeable.
Modified and Non-Standard Vehicles
We reserve the right to refuse work on vehicles that have been modified from manufacturer specifications.
Where work is undertaken on modified vehicles, including but not limited to engine remaps, aftermarket tuning, emissions system modifications, deleted DPF systems, deleted EGR systems, aftermarket wiring, performance upgrades, suspension modifications, or non-standard electronic equipment, we cannot guarantee compatibility, reliability, performance, or the successful resolution of faults.
We accept no liability for faults, failures, warning messages, drivability concerns, software issues, or component failures arising directly or indirectly from vehicle modifications or non-standard installations.
Additional diagnostic time required as a result of modifications will be chargeable.
Road Test Authorisation
By leaving a vehicle with us for inspection, diagnosis, repair, servicing, or maintenance, the customer authorises us to carry out reasonable road testing where necessary.
Road tests may be undertaken before, during, and after repairs or diagnostic procedures to verify faults, confirm repairs, assess vehicle performance, or ensure vehicle safety.
Vehicle Condition Recording and Damage Claims
As part of our vehicle intake process, we may photograph and/or video record the condition of vehicles upon arrival at our premises. These records may include the exterior, interior, wheels, glass, bodywork, trim, and other visible areas of the vehicle.
The purpose of these records is to document the condition of the vehicle at the time it is received and to assist in resolving any queries or disputes regarding vehicle condition.
Customers are encouraged to notify us of any existing damage, cosmetic defects, missing items, or concerns before work commences.
Any allegation of loss or damage should be reported as soon as reasonably practicable and, wherever possible, before the vehicle leaves our premises.
In the event of a dispute regarding alleged damage, we reserve the right to rely upon our photographs, videos, inspection records, technician notes, and job documentation when assessing any claim.
We shall not be liable for pre-existing damage, deterioration, wear and tear, stone chips, corrosion, previous repairs, age-related defects, or damage documented as existing when the vehicle was received.
Claims submitted after collection of the vehicle will be investigated on their merits. However, where our records demonstrate that the alleged damage existed before the vehicle was received, or where there is insufficient evidence to establish that the damage occurred whilst the vehicle was in our care, custody, and control, we reserve the right to reject the claim.
Estimates and Quotations
Any estimate or quotation provided is based on information available at the time.
Where additional faults, damage, or required work are identified during inspection or repair, we reserve the right to revise any estimate accordingly.
Customers will be informed and authorisation sought before proceeding with additional chargeable work wherever reasonably practicable.
Vehicles Left on Site
Vehicles left at our premises, whether during business hours, outside business hours, overnight, weekends, or whilst awaiting collection, remain the responsibility of the owner.
Whilst we take reasonable precautions to secure vehicles and our premises, all vehicles and their contents are left at the owner’s risk.
Customers are advised not to leave valuables, cash, tools, electronic equipment, documents, or personal belongings within the vehicle.
We shall not be liable for loss of or damage to vehicles or their contents arising from events beyond our reasonable control, including but not limited to theft, attempted theft, vandalism, fire, flooding, storm damage, or other unforeseen circumstances, except where such loss or damage is caused directly by our negligence or breach of legal duty.
Customers are responsible for ensuring that their vehicle remains adequately insured whilst it is in our possession.
Vehicle Collection and Storage Charges
Vehicles should be collected promptly once work has been completed and the customer has been notified that the vehicle is ready for collection.
A period of up to 7 calendar days from notification will be allowed for collection without charge unless otherwise agreed in writing.
Vehicles remaining on our premises beyond this period will incur storage charges as follows:
- Days 8 to 14: £20 per day
- Day 15 onwards: £40 per day
Storage charges will accrue daily until the vehicle is collected and all outstanding invoices, charges, and fees have been paid in full.
We reserve the right to retain possession of the vehicle until all sums due have been settled.
Abandoned Vehicles
If a vehicle remains uncollected for more than 30 days after notification that it is ready for collection, and reasonable attempts to contact the owner have been unsuccessful, the vehicle may be treated as abandoned.
We reserve the right to recover all outstanding repair costs, storage charges, administrative costs, recovery fees, and any other reasonable expenses incurred in relation to the vehicle.
Any action taken in respect of an abandoned vehicle shall be carried out in accordance with applicable law.
Optional Mini Valet Service
For customers wishing to have their vehicle cleaned prior to collection, we offer an optional Mini Valet Service for a fee of £40.
The Mini Valet Service must be requested no later than one working day before the scheduled collection date.
The service may include a basic exterior wash, interior vacuum, wipe-down of interior surfaces, and general presentation clean. The exact scope of the service may vary depending on the condition of the vehicle and operational requirements.
Whilst every reasonable care will be taken when carrying out cleaning services, we cannot be held responsible for pre-existing damage, worn trim, loose components, deteriorated materials, damaged paintwork, previously repaired surfaces, or defects that become apparent during routine cleaning.
Availability of the Mini Valet Service cannot be guaranteed and remains subject to workload, staffing, weather conditions, and operational requirements.
Limitation of Warranty
Any warranty provided by us applies only to parts supplied and fitted by us and to labour carried out by us.
No warranty is provided for:
- Customer-supplied parts
- Pre-existing faults
- Hidden defects
- Normal wear and tear
- Vehicle misuse or neglect
- Accident damage
- Vehicle modifications
- Software alterations
- Unrelated component failures
- Faults arising outside the scope of the original repair
Warranty claims may require inspection and verification before acceptance.
Limitation of Liability
To the fullest extent permitted by law, our liability shall be limited to losses directly resulting from work carried out by us without reasonable care and skill.
We shall not be liable for:
- Pre-existing faults or defects
- Hidden or latent defects
- Loss of vehicle value
- Loss of earnings
- Loss of business
- Vehicle downtime
- Consequential or indirect losses
- Failures occurring after inspection that were not reasonably detectable at the time
- Damage arising from customer instructions contrary to our recommendations
- Failures of unrelated vehicle systems or components
Nothing in these terms excludes or limits liability where such exclusion is prohibited by law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any statutory rights that cannot legally be excluded.
Customer Acceptance of Terms
By requesting a quotation, making a booking, authorising diagnostic work, delivering a vehicle to our premises, authorising repairs, servicing, programming, inspections, cleaning services, maintenance work, or allowing any work to proceed, you confirm that you have read, understood, and accepted these Terms & Conditions in full.
Where a booking is made by telephone, text message, WhatsApp, email, social media, messaging application, or in person, the booking itself shall constitute acceptance of these Terms & Conditions.
Where we provide a link to our Terms & Conditions before, during, or after a booking is made, the customer acknowledges responsibility for reviewing those Terms & Conditions before authorising work.
Any instruction to proceed with inspection, diagnosis, repair, servicing, programming, maintenance, cleaning services, or any other work shall be deemed acceptance of these Terms & Conditions.
Continued use of our services and delivery of a vehicle to our premises shall constitute acceptance of these Terms & Conditions in full.
These Terms & Conditions apply to all services provided by us unless otherwise agreed in writing.